Terms & Conditions
You can cancel your order if we delay the delivery. For example if we are out of stock. In that case we inform you about the delay of the delivery time. Then you can decide if you want to wait for your product, change it to another or cancel the order and get a full refund.
It is the customers responsibility to provide correct e-mail address and also shipping address when placing an order.
When your order has been made an order confirmation by email will be sent.
If you don't receive an order confirmation email, contact us before you place a new order. email@example.com
All the prices include VAT. The prices do not include the shipping cost.
Fees and taxes from your country may be applicable for countries outside of the EU. Contact the customs office in your country to know if there are any other charges.
EXCHANGE AND RETURN
If you want to return a product, send us an email with your order number and reason for the return to firstname.lastname@example.org. The product needs to be un-used, and returned in its original packaging.
You need to notify us within 30 days of the delivery if you want to make a return or exchange.
You will be responsible for the shipping cost of the return. When we receive the product we will make the refund or exchange the product to another of your choice.
We recommend using a tracking service when returning a product. It is the customer who is responsible for the package until it reaches us. zpoken is not responsible for lost packages.
We use the same payment method you used for the original transaction when we do refunds. zpoken reserves the right to reject returns or exchanges if the conditions are not met.
Do not hesitate to contact us if you got further questions.
If a product is broken due to a manufacture error the customer has 6 months warranty from the date of the purchase
Please not that the warranty includes manufacture errors only and not normal wear and tear. By time the finish may wear of and the silver underneath will show. That is the beauty of patina and it will make the product look even better.
The warranty is not valid if the damage is caused by incorrect usage or accidents.
Make sure you contact zpoken as soon as the manufacturing error has been discovered. Just specify your name, address, order number,a description and a picture of your product.
Send the email to email@example.com
If you have gotten the wrong product contact us as soon as possible. We need your name, address, order number and a description of your problem.
Send the email to firstname.lastname@example.org
All intellectual property rights on the website are owned by zpoken. Any use of the site or its content, such as copying or storing content in commercial use is prohibited without talking to zpoken first.
The www.zpoken.com website may include user generated content from example social media platforms. zpoken does not claim any ownership in rights in that type of content (images, photos and videos etc.) and take no legal responsibility for it. Please contact us at email@example.com if you suspect violation.
When you use our website your information is collected when you sign up for our newsletter, create an account on the zpoken website or make a purchase. This information consists of your Name, adress, city, postal code, email and and phone number.
We don't save or have access to any payment information. All payments are processed by verified and registered financial institutions.